Privacy Policy
Privacy Policy
Last Updated: October 1, 2023
Our Privacy Policy applies to all services ( our “Services”) offered or provided by Huddex Technologies W.L.L.. and its subsidiaries (collectively, ”Huddex”) whether accessed via our website at www.huddex.com, or any associated application including Huddex, Hudder (each an “App”) or API (collectively, the “Huddex Platform” or the “Platform”), and applies the same to all users of the Huddex Platform, whether you are an entity or individual who forms an account on the Huddex and/or who has a written agreement with Huddex to access and use the Huddex Platform to place shipment requests (a “Sender”) and requesting delivery services (“Delivery Services”), an entity or individual who forms an account on the Hudder App as a Traveler (a “Hudder”) and/or otherwise performs Delivery Services, or an entity or individual who forms an account or otherwise signs-up to be a Sender or perform a Delivery Service on the Huddex Platform (collectively, “Users”). Our Privacy Policy also applies to the recipient of Delivery Services (a “Recipient”). Users and Recipients may be referred to collectively in this Privacy Policy as “you”, “your” or “yours”.
If you do not agree with the Privacy Policy, you should not access or use our Platform or give us any of your personal information. You should also review Huddex’s Terms and Conditions, which also apply to your access and use of the Huddex Platform, our Services and the Delivery Services.
This Privacy Policy explains:
The Categories of Personal Information We Collect.
The Categories of Sources From Which We Collect Your Personal Information.
The Purposes For Which We Use Your Personal Information.
How We May Disclose Your Personal Information.
How Long We Keep Your Personal Information.
Your Rights and Choices Regarding Your Information.
All Users.
Other Things for You to Know.
Contact Us.
Changes To Our Privacy Policy.
The Categories of Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Senders and Recipients
Identifiers, for example, name, email address, postal address, physical address, phone number(s).
Commercial information, for example, records of Delivery Services provided and received, saved addresses, information about your use of the Huddex Platform, our Services and the Delivery Services, including pick-up and drop-off information, details regarding the goods sent and received, date, time, destination, distance, route, payment, and whether you used a promotional or referral code.
Internet activity information, for example, information about your usage of the Platform and our Services, such as the pages you viewed on the Website or App, the services and features you used or interacted with; your browser type and details about any links or communications with which you interacted; internet protocol (IP); browser plug-in types and versions; and operating systems and platform.
Geolocation information, for example, for pick-up and delivery addresses.
Financial information, for example, payment card and bank account details and billing address.
Communications data, for example, during our communications with you we collect the content of these communications as well as metadata about the communications, i.e., date and time of the call, whatsapp or text (SMS or MMS) message and phone numbers; when you post questions or reviews, or contribute to our blogs or on Huddex’s community forums or social media pages we collect the information that you provide, including the contents of messages or attachments you send us; and when you rate and provide feedback about other Users, Recipients, our Platform and Services, or the Delivery Services we collect all the information you provide.
Huddex referral programs, for example, if you participate in any Huddex referral program, such as recommending our Services, we will ask you for certain information about your referral, including their name and email address or phone number. We store and use this information for the sole purpose of contacting the referral about our Services and tracking the success of our referral programs.
Inferences, for example, we may draw inferences about you from other personal information we collect, such as inferring based on the Delivery Services you request, or which of our Services you use, that you may be interested in similar services.
Travelers (Hudders)
Identifiers, for example, name, email address, mobile number, date of birth, profile photo, physical address, resident identification number, passport number, driver’s license, nationality and travel itineraries.
Commercial information, for example, information about your use of the Hudder Platform, our Services and the Delivery Services provided by you, including pick-up and drop-off information, details regarding the goods you delivered, date, time, destination, distance, route, payment, and whether you used a promotional or referral code, loyalty tier status and usage of loyalty benefits.
Internet activity information, for example, information about your usage of the Platform and our Services, such as the pages you viewed on the Website or App, the services and features you used or interacted with; your browser type and details about any links or communications with which you interacted; internet protocol (IP); browser plug-in types and versions; and operating systems and platform.
Financial information, for example, bank routing numbers and tax information.
Biometric information, for example, identifiers such as a selfie, scan of your driver’s license and/or other government ID or photo, scan of your face, facial patterns, fingerprints, and voice or typing cadence (“biometric data”) that Huddex may collect from you so that you may be eligible to perform certain Delivery Services and to help protect against theft and fraud.
Geo-location information, for example your device will share your GPS coordinates when the Hudder App is open (active location information) in order to track pick-ups and deliveries, and when the Hudder App is not open, but your mobile device is turned on (heartbeat location information) in order to notify you of delivery requests at or near your current location.
Communications data, for example, during our communications with you we collect the content of these communications as well as metadata about the communications, i.e., date and time of the call whatsapp or text (SMS or MMS) message and phone numbers; when you post questions or reviews, or contribute to our blogs or on Huddex’s community forums or social media pages we collect the information that you provide, including the contents of messages or attachments you send us; and when you rate and provide feedback about other Users, Recipients, our Platform and Services, or the Delivery Services we collect all the information you provide.
Inferences, for example, we may draw inferences about you from other personal information we collect such as inferring based on your offer to provide particular Delivery Services, that you may be interested in offering to perform similar types of Delivery Services in similar locations.
Cookies, Analytics and Third Party Technologies
We and our third-party service providers use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with our Platform or Services, including the technologies listed below:
Cookies. A cookie is a data file placed on your computer or mobile device when it is used to access our Platform and Services. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our Website and web pages.
Web Beacons. Web beacons are tiny graphics with a unique identifier (“1×1 GIFs” or “clear GIFs”), similar in function to cookies, and are used to track the online movements of web users. Web beacons allow us to understand how Users navigate our Platform and Services and what content is effective, which allows us to manage and improve our Platform and Services. We also use web beacon technologies to count Users of our Platform and Services, how many of the emails we send were opened and how many particular articles or links on our pages were actually viewed.
Embedded Scripts. Embedded Scripts are programming code and collect information about your exchanges and communications with our Platform and Services and the Delivery Services. They are temporarily downloaded onto your device from our web server (or from a third party service provider) and are active only while you are connected to our Platform or using our Services or performing Delivery Services and the code is deactivated and/or deleted after.
Google Analytics. Huddex uses Google Analytics Display Advertising, including Remarketing, Google Display Network Impression Reporting, the DoubleClick Cookie and/or Google Analytics Demographics and Interest Reporting to target and serve ads based on your past visits to our Website, to gather information about the success of ad impressions and our Users’ interactions with ad impressions, measure and research the effectiveness of Huddex’s features, offerings, advertisements, and email communications (by determining which emails you open and act upon), and other uses of ad services related to visits to our Website or use of our App. In conjunction with these features, your web browser automatically sends certain information to Google when you visit our Website or use the App.
Tracking Across Time and Different Sites
The Huddex Website does not track your online activities over time and across websites or online services on an individually identifiable basis. We do allow third parties to use our Website to track your activities over time or across other websites.
The Categories of Sources From Which We Collect Your Personal Information.
You, for example, if you form an account, use our Services, request, perform or receive Delivery Services, or when you otherwise provide information directly to us.
Partners, for example, Huddex might disclose your contact information to a co-developer of a new service we will be offering.
Service providers, for example, analytics providers, IT, and system administration services.
Automated technologies, for example, browsing activity collected by automated technologies on the Huddex Website.
Public sources, for example, public databases.
Marketing/advertising companies, for example, from social media platforms, consumer research companies, and analytics or marketing/advertising companies.
The Purposes For Which We Use Your Personal Information.
All Users
To communicate with you
To detect, prevent, or investigate potential security incidents or fraud
To process your account formation and to verify your information is valid and up to date
To manage your account
To customize your experience with our Platform and Services and the Delivery Services ● To provide and operate our Platform and Services
To improve our Platform and Services and the Delivery Services including to perform research, testing, and analysis; develop new products, features, partnerships, and services; prevent, find, and resolve software or hardware issues; and monitor and improve our operations and processes, including security practices, algorithms, and other modeling
To comply with applicable law and regulatory process and reporting requirements ● To serve you content that is most relevant to you
To investigate and resolve incidents in connection with our Platform and Services and the Delivery Services
For customer support
To respond to any requests, queries, suggestions, feedback, or comments you may have
Where you have agreed to receive such information, to send you marketing information about our Platform and Services and the Delivery Services, including notifying you of marketing events, and promotions
To respond to requests from public and government authorities, including public and government authorities outside your country of residence
To facilitate the functionality of our Platform, including our Website and Apps
To enforce our terms and conditions and other policies related to the use and access of our Platform
To protect our operations
To protect our rights, privacy, safety or property, security and/or that of you or others
To allow us to pursue available remedies or limit the damages that we may sustain
To perform operations to maintain our Platform and Services and the Delivery Services, including to
conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends ● To inform you of any changes to our Terms and Conditions, this Privacy Policy, or any other policies or terms in relation to our Platform and Services and the Delivery Services
To administer and protect our business and our Platform (including troubleshooting, analysis, testing, system maintenance, support, reporting and hosting of data, and preventing fraud and abuse)
To store, host, or backup (whether for disaster recovery or otherwise) our Platform and Services or any data contained therein
To exercise Huddex’s rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel
Travelers (Hudders)
To verify your identity
To facilitate the Delivery Services you provide
To determine your suitability access and use our Platform to perform Delivery Services
To determine whether you are accepted to perform Delivery Services for a particular Sender
To provide orientation and familiarization with use of the Hudder App and Sender requirements for Delivery Services
To administer the contractual relationship between you and Huddex, including facilitating payments for Delivery Services.
Purposes Specific To Certain Categories of Traveler (Hudder) Personal Information
Purposes For Using Biometric Information: We use your biometric data to verify your identity, help make our app and service secure, and to protect against and investigate fraud.
Purposes For Using Geolocation Data: We use geolocation data to track status of pickups and deliveries and to notify you of delivery opportunities.
Senders
To provide you access to our Platform and our Services and the Delivery Services you request ● To invoice you for our Services and Delivery Services and process payments
Recipients
To provide our Services and the Delivery Services you receive
To communicate with you
To investigate and resolve incidents in connection with the Delivery Services you receive
To enforce our terms and conditions and other policies related to the use and access of our Platform and our Services and the Delivery Services
To protect our operations
To protect our rights, privacy, safety or property, security and/or that of you or others ● To allow us to pursue available remedies or limit the damages that we may sustain
To comply with applicable law and regulatory process and reporting requirements
For customer support
To respond to any requests, queries, suggestions, feedback, or comments you may have
To exercise Huddex’s rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel
Incidental Purposes: Any incidental purposes related to, or in connection with, the above.
If you submit any information relating to other people in connection with our Platform or Services, or the Delivery Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
How We May Disclose Your Personal Information.
We do not sell your personal information or disclose it to third parties for cross-context behavioral advertising.
To deliver our Services and to allow you to request, provide or receive Delivery Services, we may disclose your personal information with other third parties and service providers in the following ways:
User Content. Your account profile and information that you post or share, such as photos, reviews, comments, suggestions, questions about our Services or Delivery Services, information about you or your experience, posts or comments on Huddex’s blogs, community forums and social media pages (collectively “User Content”), may be seen and disclosed with other Users of our Platform, our Services, the Delivery Services, Recipients or the public. You should therefore think carefully before deciding what information you share.
Information Shared Between Users. If you are a Sender, we provide some of your personal information, such as your first name, photo, phone number, details about the goods you send, pick-up and delivery addresses to the Third Party Logistics who collects the shipment from the Sender and deliver that shipment to the Traveler (Hudder) and from the Traveler (Hudder) to the Recipient. We do not share the Traveler (Hudder) details whatsoever with the Sender or Recipient.
Third Parties Providing Services on Our Behalf are Third Party Logistics (3PL). Huddex uses third party vendors to assist in operating our Platform and providing our Services and the Delivery Services. We may provide these vendors with access to the following categories of personal information:
Personal identifiers, such as your name, address, phone number.
Location information, such as GPS coordinates and addresses.
We may disclose the above categories of personal information to third party vendors for the following business purposes: to verify your identity; to design and/or operate our Platform and Services; track our Services’ and the Delivery Services analytics; process payments; assist in anti-fraud and security measures; help us provide customer support and geo-location information to our Users and Recipients; to provide advertising services; to provide administrative services such as communication, technical and maintenance services, database management, web analytics, and other administrative services.
Legal Reasons. We may access, use, preserve, transfer and disclose your personal information to government, law enforcement officials and/or private parties as we reasonably determine to be necessary and appropriate to satisfy any applicable law, regulation, subpoenas, governmental requests or legal or regulatory process, or reporting obligations; to protect the safety, rights, property or security of Huddex, our Platform and Services, the Delivery Services or any third party, including you; to protect the safety of the public; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity we reasonably consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
Investors and Affiliates. We may share your personal information with current, future and prospective individual investors or with our parent, subsidiaries and affiliates for internal reasons, including, during the course of any due diligence process.
Business Transfers and Financings. We may disclose and transfer all your information to a prospective or subsequent owner, co-owner or operator of our Platform or Services, the Delivery Services, or applicable database or in connection with a financing, corporate merger, consolidation, restructuring, the sale of substantially all of our assets or other corporate change.
How Long We Keep Your Personal Information.
Users
Generally. Huddex will retain your personal information as long as you maintain a User account, or for the duration of our relationship, if any. Excluding biometric data, Huddex also retains User personal information for at least three (3) years after our last interaction with you to maintain compliance with our contractual obligations with our Users and with reporting and other regulatory and legal requirements and applicable law; to conduct re-engagement and marketing campaigns and otherwise communicate with you about our Platform and Services; to maintain and confirm your opt-in and opt-out preferences; to resolve disputes, investigate or prevent fraud and other inappropriate activity; to enforce our agreements, and for other business purposes as set forth herein.
Recipients
Huddex retains personal information of Recipients provided to it by a Sender in accordance with our contractual obligations with the Sender. All such information is stored and used in accordance with this Privacy Policy.
Your Rights and Choices Regarding Your Information.
All Users.
Emails. You can unsubscribe from marketing-related emails by clicking unsubscribe at the bottom of any message. We will still send you transactional and administrative emails about your use of our Services and your account.
Text Messages. You can opt out of text messages by contacting help@huddex.com, changing your account settings.
Push Notifications. You can opt out of receiving push notifications through your device settings.
Location Information. To ensure the safe delivery of goods using our Platform, and to provide Senders with our Services and the Delivery Services, Huddex’s Terms and Conditions require Travelers (Hudders) to keep their device sharing geolocation information while actively performing Delivery Services. Hudders otherwise prevent their device from sharing geolocation information through your device’s system settings. Note that preventing your device from sharing your location information will not allow Huddex to notify you of delivery opportunities and may otherwise impact Huddex’s ability to provide you with our full range of features and services.
Cookies. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of our Services and Platform.
Modifying Your Account Information. Users can review and modify certain account information by logging in to your profile settings.
User Content. To request removal of your User Content, please contact us through privacy@huddex.com. We will make reasonable efforts to remove your User Content as requested.
Closing Your Account. You can close your User account by contacting us at help@huddex.com. Even after you close your Huddex account, we will retain certain of your information (including without limitation geo-location, trip history, credit card information and transaction history) as needed to
comply with our legal, regulatory and contractual obligations, resolve disputes, conclude any activities related to the closing of your account (such as addressing chargebacks from your credit card company), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Platform and Services, and the Delivery Services effectively.
Other Things for You to Know.
Third Party Content. Our Platform may link to other web sites and online services. The inclusion of a link on our Website or App does not imply endorsement of the linked third-party website or their products and services and is provided for your convenience only. We have no control over such third parties and if you decide to access any third party link, you do so subject to the terms and conditions and privacy policy of that site.
Social Media Features and Widgets. Huddex’s online and mobile Services include social media features, such as the Facebook “Like” button and widgets such as a “Share This” button. These features may collect your IP address, which page you are visiting on our online or mobile Services and may set a Cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.
Security. All personal information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices to protect your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication. Any information you transmit to Huddex is done at your own risk.
Contact Us.
If you have questions about anything in this Privacy Policy, please contact us at privacy@huddex.com.
Changes To Our Privacy Policy.
Huddex may update this Privacy Policy from time to time to reflect changes to our practices or in applicable law. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you via email, on our Website and/or in our App. Please periodically review this page for the latest information on our privacy practices.
